Privacy Policy

Last updated: February 2024

Introduction

Beijing Jiaheju Hotel Management Co., Ltd. ("Company," "we," "us," or "our") operates the jiahejuinfo.com website and develops mobile applications for distribution on the Google Play Store (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, and interact with us.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services. By accessing and using our Services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Contact Information: When you contact us through email, phone, or our website contact form, we collect information such as your name, email address, phone number, subject matter of your inquiry, and the message or content of your communication.

Account Information: If you create an account on our platform, we collect information including your email address, password, username, profile information, and preferences.

Transaction Information: When you make purchases or transactions through our applications or website, we collect information related to the transaction, including payment details (processed securely through third-party payment processors).

Feedback and Communications: When you provide feedback, comments, suggestions, or participate in surveys, we collect and retain this information.

1.2 Information Collected Automatically

Device Information: We collect information about the devices you use to access our Services, including device type, operating system, device identifiers, and mobile network information.

Usage Information: We collect information about how you interact with our Services, including the features you use, the content you access, the actions you take, and the time and duration of your activities.

Location Information: With your permission, we may collect precise location information. You can control this through your device settings.

Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar technologies to enhance your experience and understand how users interact with our Services.

Log Data: Our servers automatically record information created by your use of the Services, including IP addresses, browser type, pages visited, and the times and dates of your activities.

2. How We Use Your Information

Beijing Jiaheju uses collected information for various purposes, including:

• Providing, maintaining, and improving our Services
• Responding to your inquiries and providing customer support
• Processing transactions and sending related information
• Sending promotional materials, updates, and marketing communications (with your consent)
• Analyzing usage patterns and optimizing our Services
• Detecting, preventing, and addressing fraud, security, and technical issues
• Complying with legal obligations and enforcing our agreements
• Conducting research and developing new features and services
• Personalizing your experience and delivering content tailored to your interests

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processors, hosting providers, email delivery services, analytics providers, and customer support platforms. These service providers are contractually obligated to use your information only as necessary to provide services to us and are bound by confidentiality agreements.

3.2 Google Play and Platform Requirements

As our applications are distributed through the Google Play Store, we comply with Google's policies and requirements. Information regarding your use of our applications may be shared with Google as required by their policies and terms of service.

3.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or governmental requests
• Enforce our Terms of Service and other agreements
• Protect the safety, rights, and property of our company, users, and the public

3.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.5 No Sale of Personal Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes. However, we may share anonymized or aggregated data with partners for analytical and promotional purposes.

4. Data Security

We implement comprehensive security measures including encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular security audits to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. You can request deletion of your personal information at any time, subject to certain legal requirements and operational necessities.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to access, review, and request corrections to your personal information held by us. To exercise this right, please contact us at support@jiahejuinfo.com.

6.2 Deletion and Erasure

You may request the deletion of your personal information, subject to certain exceptions and legal requirements. We will comply with deletion requests where legally permissible.

6.3 Opt-Out of Communications

You can opt out of receiving promotional emails and marketing communications by clicking the unsubscribe link in our emails or by contacting us directly. Please note that even if you opt out of marketing communications, we will continue to send you service-related announcements and legal notices.

6.4 Cookie Management

Most web browsers allow you to control cookies through their settings. You can refuse cookies or delete existing cookies. However, this may affect your ability to use certain features of our Services.

7. Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately at support@jiahejuinfo.com.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have legal frameworks that differ from your home country. By using our Services, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy.

9. Third-Party Links

Our website and applications may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites and services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated Privacy Policy on our website with a revised "Last updated" date. Your continued use of our Services following the posting of revised Privacy Policy means you accept and agree to the changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Beijing Jiaheju Hotel Management Co., Ltd.
Email: support@jiahejuinfo.com
Address: C1503, Floor 15, Building 1, No.12, Yumin Road, Chaoyang District, Beijing 100000, China
Website: jiahejuinfo.com

12. Additional Rights for Certain Jurisdictions

Depending on your location, you may have additional rights under applicable data protection laws. If you are located in the European Union, California, or other jurisdictions with specific privacy regulations, you may have rights including data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority. Please contact us if you wish to exercise any of these rights.